The update I saw online today is that Gartner says AI will push business value by supporting human decisions. It means that Gartner estimates that AI won’t replace the workforce of people. but instead will help to drive business value by supporting human decisions. Currently, the US and UK fear that AI will replace their Jobs & Career.
How does AI help in decision making?
AI influences decision making: The AI in association with CRM systems automate its various functions like data recording and analyses, contact management, and lead ranking. Companies can know a customer’s lifetime value with the help of AI’s buyer persona modelling. Curled from the Role of AI in Decision Making; AI Expo Conference & Exhibition.
Believe me when I tell you that the use of Artificial Intelligence (AI) to increase productivity rather than replace human workers will help to reduce some fears around the adoption of artificial intelligence.
Sicular Svetlana, the Research Vice President at Gartner, stated as follows:
“Augmented intelligence is all about people taking advantage of AI.
As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises.”
The organisation Gartner is predicting the adoption of artificial intelligence (AI) will generate $2.9 trillion US dollars in business value in the year 2021. Going forward, it will deliver the equivalent of 6.2 billion estimated hours of worker productivity over the same time-frame.
As for now, the leading business value of artificial intelligence AI is decision support/augmentation, followed by its agent. Gartner predicts that by the year 2030 this overall ranking will remain the same. However, the gap between this period will grow significantly with decision support/augmentation accounting for 44% of business value, and agents representing 24%.
Svetlana Sicular didn’t end there, he added that the excitement about AI tools, algorithms and services misses a crucial point. This is to say that the goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake. “Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best, Svetlana added.”
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In conclusion, the decision support/augmentation will have little impact on the workforce; on the other hand, that doesn’t mean workers have nothing to fear. Also, agents, the second biggest expected driver of business value, will inevitably cause some job losses.
Finally, this topic is centered on Gartner: AI will drive business value by supporting human decisions. Gartner Says By 2020, Artificial Intelligence Will Create More Job. The main source of business value created by augmented intelligence is found in customer experience, according to the report. Applying Artificial Intelligence to Drive Business Transformation.
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